Granicus

Implementation Project Manager

Granicus

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage complex mission driven projects for public sector clients
  • Own the project scope, timeline, and budget
  • Responsible for coordination of cross-functional teams to best serve Granicus customers
  • Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
  • Leverage company standard processes and tools for executing, tracking, and billing projects
  • Serve as an innovator to strengthen the value of Services projects and to expand offerings
  • Provide expertise as a trusted advisor to internal resources, customers and partners
  • Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
  • Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
  • Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
  • Survey and analyze customer satisfaction of projects delivered by department
  • Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Requirements

  • Minimum of 3 years of experience overseeing complex projects
  • Experience managing projects and working with distributed/remote teams
  • Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
  • Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
  • Enjoy managing simultaneous projects in a fast-paced environment
  • Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
  • Demonstrated project management experience, or any equivalent combination of education and work experience
  • Proficient use of CRM solutions (Salesforce preferred)
  • Proficient use of project management solutions
  • Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
  • Possess superior communication (oral and written) and analytical skills.
Benefits
  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
  • We bring in special guests from time to time to discuss issues that impact our employee population
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality assurancedata analysiscustomer satisfaction analysisbudget managementscope managementtimeline managementcontract complianceCRM solutionsMicrosoft Office
Soft Skills
communicationanalytical skillsteam coordinationcustomer serviceproblem-solvinginnovationproactive approachstakeholder managementadaptabilityleadership