Senior Customer Success Consultant

Granicus

full-time

Posted on: 2/13/2026

Location Type: Remote

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💰 $70,000 - $78,000 per year

About the role

Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience.
Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints.
Identify and document expansion opportunities through the Client Services Qualified Leads Program.
Regularly achieve quarterly and annual targets for managing NPS Program responses, Customer Health Score outreach, and Strategic Reviews for your dedicated Customer Portfolio.
Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals.
Coordinate and lead new-hire onboarding and boot-camp programs and/or serve as a kick-starter resource.
Proactively identify churn risks within your portfolio and drive mitigation strategies through clear, timely risk reporting, collaborative action plans, and focused retention efforts.
Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends.
Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert in our products and respective civic and citizen knowledge pillars.

3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company.
Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools.
Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation.
Change management experience.
Exceptional interpersonal skills for internal and external relationship-building.
Ability to thrive in a lean, self-propelling, proactive environment.
Commitment to diversity of thought and consideration of different ideas.

Benefits

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyticsdata-driven decision makingchange managementprocess improvement

Soft Skills

organizational skillsinterpersonal skillsrelationship-buildingproactive mindsetcommitment to diversity