Granicus

Technical Product Manager

Granicus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloud

About the role

  • Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion.
  • Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap.
  • Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption.
  • Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure.
  • Make critical technology decisions and influence the long-term direction of the communications platform.
  • Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale.
  • Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact.
  • Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing.
  • Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability.
  • Ability to coach and mentor junior product managers.

Requirements

  • 5+ years in a product management or product engineering role
  • Success working in an agile environment
  • High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product
  • Excellent organizational, quantitative analytical, and project management skills
  • Experience delivering high-quality technology products and services in a fast-moving environment where priorities shift rapidly
  • Demonstrated success in working with cross-functional teams
  • Excellent communication skills regardless of the audience
  • Ability to break down the long-term vision into specific, manageable deliverables that deliver user value as quickly as possible
  • Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements
  • Define, analyze, and report on various product metrics from usage to profitability
  • Monitor adoption, usage, and revenue impact of new services and features
  • Experience working in Salesforce, JIRA, and Aha! is desirable
  • Mid-level technical expertise on cloud infrastructure (preferred AWS)
Benefits
  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
  • We bring in special guests from time to time to discuss issues that impact our employee population

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementproduct engineeringagile methodologyquantitative analysisproject managementcloud infrastructuredata analysistechnical documentationarchitecture planningmetrics reporting
Soft skills
organizational skillscommunication skillsstrategic thinkingcoachingmentoringintellectual curiositycollaborationrisk mitigationleadershipadaptability