Manager, Site Reliability Engineering
Granicus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSAzureCloud
About the role
- Manage a team of engineers to provide production support on a shift according to the team on-call roster.
- Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
- Continuously monitor the health and performance of our services, systems, and infrastructure.
- Respond to alerts and incidents promptly to ensure high availability.
- Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
- Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.
- Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance.
- Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.
- Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.
- Implement and adhere to security best practices to protect our systems and data.
- Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident pattern analysis, etc.) to improve uptime and automate repetitive tasks.
Requirements
- Bachelor’s or master’s degree in computer science, Information Systems, or related field.
- 10+ years in IT operations, with 5+ years in cloud infrastructure and operations leadership.
- Proven experience working in global teams and managing high-severity incidents in large-scale environments.
- Deep expertise in cloud operations, incident response, and service reliability.
- Strong knowledge of ITIL, SRE, and DevOps practices.
- Proficiency in operational analytics and observability tools.
- Excellent leadership, communication, and cross-functional collaboration skills.
- Strong presentation skills, including experience presenting to large global audiences.
- (Preferred) AWS Certified DevOps Engineer – Professional.
- (Preferred) Azure Administrator Associate.
- (Preferred) ITIL Foundation or Practitioner.
Benefits
- Flexibility & Balance
- Paid Time Off– Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Health & Wellness Private healthcare benefits - Comprehensive coverage for you and your family.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Fitness Reimbursement & Cycle Program – Stay active, your way.
- Critical Illness and Life Insurance Benefits
- Family & Future Paid Parental Leave - For both birthing and non-birthing parents.
- Pension plan with employer contributions
- Growth & Recognition Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automation scriptingcloud infrastructureincident responseservice reliabilityoperational analyticsobservability toolsroot cause analysiscapacity planningAI adoptionML adoption
Soft skills
leadershipcommunicationcross-functional collaborationpresentation skills
Certifications
AWS Certified DevOps Engineer – ProfessionalAzure Administrator AssociateITIL FoundationITIL Practitioner