Granicus

Experience Partner

Granicus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $112,000 - $128,000 per year

Job Level

SeniorLead

About the role

  • Develop, grow, and manage strategic customer relationships.
  • Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus.
  • Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect.
  • Support delivery team to manage scope, timeline, execution, and acceptance.
  • Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.
  • Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation.
  • Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
  • Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
  • Identify and develop customer engagement and recognition opportunities.
  • Drive organic growth by leveraging our current book of business and relationships.
  • Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.
  • Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.
  • Represent Granicus in speaking roles, panel participation, and internal or external engagements as a public sector thought leader on customer experience, digital communications, data, and overall transformation.

Requirements

  • 7-10 years’ of experience in digital services, managing a portfolio of projects, including scoping, delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches.
  • Ability to serve as a trusted, strategic adviser to top government leaders; experience in collaborating with and managing expectations of senior government executives a plus.
  • Demonstrated commercial acumen and successful track record of customer or project P&L management.
  • Passion for public service, citizen engagement, service transformation and communication.
  • Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues, C-suite and customers.
  • Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done.
  • Commitment to diversity of thought and consideration of different ideas.
Benefits
  • Flexibility & Balance
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
  • Multiple Health Plan Options – Including a 100% employer-paid plan.
  • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program – Stay active, your way.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  • Paid Parental Leave – For both birthing and non-birthing parents.
  • Traditional & Roth 401(k) – With a generous company match.
  • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
  • Online Learning Platforms – Fuel your professional development.
  • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital servicesproject managementquality assurancehuman-centered designcustomer experience (CX)consultative solutions developmentsales strategyprogram deliveryperformance evaluationportfolio management
Soft skills
interpersonal skillsstrategic advisingrelationship buildingproblem solvingflexibilityself-motivationcommunicationcollaborationleadershipcommitment to diversity