Granicus

Experience Partner

Granicus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇷 Costa Rica

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Salary

💰 $1,500,000 per year

Job Level

JuniorMid-Level

About the role

  • Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR.
  • Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
  • Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
  • Conduct semi-customized program reviews and provide strategic recommendations.
  • Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
  • Serve as the primary point of contact throughout the client lifecycle.
  • Maintain accurate records of client interactions, milestones, and engagement metrics.
  • Collaborate with internal teams to ensure timely delivery and client satisfaction.

Requirements

  • Bachelor’s degree in Business, Public Administration, Communications, or related field.
  • 2–4 years of experience in consulting, customer success, or account management.
  • Experience with SaaS platforms and digital tools preferred.
  • Understanding of customer success principles and SaaS business models.
  • Familiarity with digital transformation in the public sector.
  • Knowledge of project management and implementation best practices.
  • Strong analytical and communication skills.
  • Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
  • Ability to manage multiple client relationships and competing priorities.
  • Ability to work independently and proactively solve problems.
  • Ability to build trust and credibility with clients and internal stakeholders.
  • Ability to translate client needs into actionable strategies and solutions.
Benefits
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
  • Private health, vision, dental and life insurance – Comprehensive coverage for you and your family.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  • Family Paid Parental Leave - For both birthing and non-birthing parents.
  • Online Learning Platforms – Fuel your professional development.
  • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementproject managementimplementation best practicesanalytical skillssolution designproposal developmentupsellcross-selldigital transformation
Soft skills
communication skillsproblem-solvingrelationship managementtrust buildingcredibilityindependenceproactivitycollaborationstrategic thinkingclient satisfaction