Granicus

Manager, Business Analysis

Granicus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $90,000 - $120,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead and manage the business analysis team, including staffing, performance evaluation, work allocation, and professional development.
  • Provide strategic and tactical guidance to analysts and cross-functional teams to ensure client needs are translated into actionable requirements and successful implementations.
  • Coach business analysts on best practices in stakeholder engagement, documentation, and solution design.
  • Support business analysts in identifying what is in and out of scope to ensure appropriate change orders (task authorizations) are created and approved.
  • Guide the business analysis function across the full lifecycle—from discovery and requirements gathering through solution design, documentation, and user acceptance testing (UAT).
  • Oversee the development and refinement of business requirements documents, solution design documentation, and onboarding guides.
  • Champion best practices in business analysis and digital service delivery across multiple projects and markets.
  • Collaborate with internal stakeholders to align business analysis outputs with project scope, timelines, and budget.
  • Serve as a point of escalation for business analysis-related risks and issues, ensuring timely resolution and client satisfaction.
  • Drive consistency and quality in discovery call agendas, estimation inputs, and documentation templates.
  • Support the creation of Statements of Work (SOWs) by providing validated requirements and scope definitions.
  • Monitor and report on business analysis performance metrics and contribute to financial and status reporting as needed.
  • Act as a subject matter expert on business analysis methodologies, tools, and techniques.
  • Update blueprints within project management tools to reflect the workflow required for successful project completion.
  • Operate with a high level of autonomy and sound judgment in decision-making.

Requirements

  • Minimum of 5+ years of experience in program/project management, preferably in a customer-facing role.
  • Minimum of 5+ years in a consulting environment, with in-depth experience managing shifting priorities.
  • 5+ years of managerial experience (preferred).
  • Experience implementing Software as a Service (SaaS) or other technical projects.
  • Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients (both internal and external).
  • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
  • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
  • Knowledge of project management tools, methodologies, and best practices.
  • Ability to work independently and collaboratively within a team.
  • Ability to manage conflict and influence decision-making at all levels of the organization.
  • Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
  • Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
  • Solid understanding of Customer Relationship Management (CRM).
  • Proactive and data-driven.
  • Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
  • Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
  • Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
  • Have excellent communications skills – listening, verbal, and written.
  • Can drive your team’s success and are a self-starter.
Benefits
  • Flexibility & Balance
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
  • Health & Wellness
  • Multiple Health Plan Options – Including a 100% employer-paid plan.
  • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program – Stay active, your way.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  • Family & Future
  • Paid Parental Leave – For both birthing and non-birthing parents.
  • Traditional & Roth 401(k) – With a generous company match.
  • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
  • Growth & Recognition
  • Online Learning Platforms – Fuel your professional development.
  • Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business analysisstakeholder engagementsolution designrequirements gatheringuser acceptance testing (UAT)data analysistrend analysisSoftware as a Service (SaaS)project management methodologiesbusiness requirements documentation
Soft skills
communication skillsinterpersonal skillsorganizational skillsplanning skillsanalytical skillsconflict managementinfluence decision-makingteam collaborationautonomyproactive approach