Handle inbound and/or outbound calls; educating travelers on GCC's International trip packages
Maintaining a high sense of customer service and sales throughout the call
Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings
Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades
Confirm customer reservations, documenting all necessary contact information in GCC programs
Reserving Airline tickets for travelers using a code based software, Amadeus
Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work
Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time - working across 3 screens)

Requirements

2 -5 years of sales experience working in a call center environment, handling inbound & outbound sales calls
Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales
Experience with upselling additional products/services to the original package
1+ years of experience working remotely (Preference to those who have started and trained remotely)
Must have hardwired internet (cannot use Wi-Fi)
Recommended speeds are 50 MBPS Download, 25 MBPS upload
Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)

Benefits

Comprehensive and heavily subsidized medical, dental, and vision plans
On-site gym access
Holistic wellness sessions
Group fitness classes
Substantial Paid Time Off (PTO)
11 paid holidays including Juneteenth, Memorial Day, and Labor Day
Extensive parental leave with up to 12-16 weeks paid leave at 100% base salary
50% off trips for employee and companion
25% for additional immediate family members
Exclusive quarterly associate travel deals
401(k) with company match
Life insurance
Disability coverage
Tuition assistance for professional and personal development
Opportunities for professional development through oversees travel
Direct access to Pinnacle Leadership & Team Development
FSA options
Pet insurance
Home & auto discounts
Paid volunteer time off to give back to the community

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceupsellingcustomer servicecall handlingreservation managementAmadeusdocumentationmulti-platform usageremote work experiencetelephone service setup

Soft Skills

communicationcustomer educationorganizational skillsproblem-solvingadaptabilitytime managementsales conversion focusattention to detailinterpersonal skillsteam collaboration