Service Delivery Manager
Toku
Account Based Experience, ABX Manager
Grammarly
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $137,000 - $209,000 per year
Job Level
Mid-LevelSenior
About the role
- Design and execute strategic ABX campaigns for Grammarly for Business, Grammarly for Education, and Coda across the full funnel with multi-channel tactics (events, email, digital ads, content experiences, direct mail, executive outreach, etc)
- Lead AI-augmented account intelligence using predictive analytics and first-party intent data to prioritize and adapt target accounts
- Work closely with Sales to identify priority accounts, align on strategies, and design tailored campaigns for buyer personas and deal stages
- Collaborate across Sales, Customer Success, Product, Finance, RevOps, Product Marketing, field events, and others to deliver ABX programs supporting expansion within strategic accounts
- Partner with Product Marketing and use Gong insights to refine messaging that resonates with target audiences
- Coordinate with field and events teams to integrate in-person experiences into ABM initiatives
- Utilize platforms like 6sense, LinkedIn, and Salesforce to orchestrate account journeys and measure impact on pipeline
- Continuously test, learn, and optimize with a data-driven experimentation mindset and KPI dashboards
- Innovate with GenAI tools for scalable personalization in content generation, messaging, and campaign execution
Requirements
- 5+ years of experience in B2B marketing with hands on ABX/ABM execution and enterprise account marketing
- Experience partnering with sales, product marketing, and field teams to create integrated GTM campaigns
- Strong understanding of enterprise buying cycles and account-based engagement strategies
- Expertise in full-funnel measurement (early stage engagement metrics to deal size, velocity, and upsell lifetime value)
- Deep familiarity with intent intelligence tools and predictive analytics platforms (6sense, Demandbase)
- Experience with AI-driven personalization engines and GenAI tools for scalable personalization
- Proficiency with GTM tools (Pardot, Salesforce, LinkedIn Ads, Reachdesk) and platforms like Gong
- Experience using platforms like 6sense, LinkedIn, and Salesforce to orchestrate account journeys
- Creative thinker with ability to connect insights to compelling campaigns
- Comfortable evaluating campaign results and using data to guide next steps
- Experience with product-led/self-serve motions is a plus
- Demonstrated ability to work independently, proactively manage tasks and priorities across multiple projects
- Embodies EAGER values and MOVE principles (ethical, adaptable, gritty, empathetic, remarkable; move fast and learn faster; obsess about customer value; value impact over activity)
Benefits
- Dynamic hybrid working model (focus time + in-person collaboration)
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year
- 12 paid holidays per year
- Two floating holidays per year and flexible sick time
- Generous stipends (including caregiving, pet care, wellness, home office, and more)
- Annual professional development budget and opportunities
- Competitive pay with a market-based compensation approach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ABXABMpredictive analyticsintent intelligencefull-funnel measurementAI-driven personalizationdata-driven experimentationKPI dashboardsenterprise account marketingB2B marketing
Soft skills
creative thinkingindependent worktask managementproactive managementcollaborationcommunicationadaptabilitygritempathycustomer value focus
