HR Operations Specialist, Dutch Speaker
Johnson Controls
ServiceNow
Manager, Workplace Experience
Grammarly
full-time
Posted on:
Location Type: Office
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $133,000 - $183,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Lead Onsite Operations: manage day-to-day workplace services including facilities management, food & beverage, office services, vendor management, mail services, space management, and supplies
- Enhance Workplace Experience: create an exceptional employee experience through a well-run, highly functional, and inspiring hub environment aligned with Grammarly’s hybrid work culture
- Vendor and budget management: oversee local workplace vendors, ensure SLAs are met, and manage workplace operating budgets responsibly
- Safety & Compliance: partner with Security teams to maintain a safe workplace, supporting evacuation drills, incident management, and workplace compliance standards
- Space Planning & Optimization: support seating strategy, space assignments, and hub readiness for peak days and special events
- Workplace Program Support: support global workplace programs and initiatives locally, including sustainability efforts, wellness programming, and cultural moments
- Onsite Event Support: partner with the Global Events & Experiences team to deliver hub-based gatherings, in-person weeks, and executive briefings
- Data & Reporting: track and report key workplace metrics (e.g., occupancy, utilization, operational tickets) to drive data-informed decisions
- Employee Partnership: act as the first point of contact for hub-based employee workplace needs, solving issues thoughtfully and quickly
- Reporting: report to the Head of Global Real Estate & Workplace Experience and partner cross-functionally to deliver workplace services
Requirements
- 4+ years of workplace, facilities, or hospitality operations experience, ideally in a hybrid or tech environment
- A people-first mindset with a passion for creating inclusive, welcoming spaces
- Strong operational, project management, and vendor management skills
- Ability to balance day-to-day service delivery with proactive workplace improvement initiatives
- Comfort navigating ambiguity and scaling processes in a fast-paced environment
- Excellent communication and collaboration skills across a range of stakeholders and vendors
- Experience with workplace systems (e.g., ServiceNow, Envoy, space management tools) a plus
- A growth mindset and excitement for building programs that evolve with the business
- Embodies Grammarly's EAGER values (ethical, adaptable, gritty, empathetic, and remarkable)
- Inspired by Grammarly's MOVE principles
- Must be based in San Francisco and able to collaborate in person 5 days per week in the San Francisco hub
Benefits
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- 401(k) and RRSP matching
- Paid parental leave
- 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
- Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
- Annual professional development budget and opportunities
- Competitive pay and market-based compensation approach
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workplace operationsfacilities managementvendor managementbudget managementspace planningdata reportingproject managementoccupancy metricsutilization metricsincident management
Soft skills
people-first mindsetinclusive designcommunication skillscollaboration skillsproblem-solvingadaptabilitygritempathyremarkable servicegrowth mindset
