Grammarly

Digital Customer Success Manager

Grammarly

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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Salary

💰 PLN 153,000 - PLN 210,000 per year

About the role

  • Own all aspects of the customer life cycle post-sales for your assigned book of business, ensuring customer satisfaction and successful adoption.
  • Own the renewal motion for your customers, including pricing negotiations.
  • Partner closely with the Sales team to drive expansion and cross-sell opportunities.
  • Collaborate with Marketing and Enablement to create targeted email campaigns, learning content, webinars, and in-product guidance.
  • Support Grammarly customers by training them on available tools, determining how Grammarly can help them meet their objectives, and creating a plan based on their goals.
  • Conduct account reviews at scale, educating customers on best practices and trends across various use cases of Grammarly.
  • Drive account usage through feature adoption.
  • Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.
  • Design and launch digital programs that scale customer success efforts across the customer lifecycle.

Requirements

  • Has 2+ years of experience in Customer Success, Sales, or Account Management roles.
  • Has fluent proficiency in English, both in writing and speaking.
  • Experience working with a large volume of customers, delivering results at scale.
  • Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction.
  • Builds strong relationships with people to understand their needs and goals and identify creative solutions.
  • Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities.
  • Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
  • Actively contributes to voice-of-the-customer initiatives by providing customer feedback to other teams.
  • Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and Salesforce is a plus!
  • Has an understanding of subscription business models, including Freemium, free trials, account expansions, and upsells.
  • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Benefits
  • Comprehensive benefits: Superhuman offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSalesAccount ManagementData-driven decision makingQuota targetsRevenue growthFeature adoptionDigital program designCustomer lifecycle managementProcess improvement
Soft Skills
Relationship buildingCreative problem solvingGoal settingInternal driveCustomer feedback contributionIndependent workTask managementCollaborationAdaptabilityCommunication