Grammarly

Commercial Customer Success Manager

Grammarly

full-time

Posted on:

Location Type: Hybrid

Location: Poland

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Salary

💰 PLN 153,000 - PLN 210,000 per year

About the role

  • Own the full post-sales customer lifecycle for your assigned commercial accounts, ensuring seamless onboarding, activation, and long-term success.
  • Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
  • Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
  • Deliver high-impact enablement experiences by deeply understanding customer goals, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals and objectives.
  • Conduct strategic account reviews, providing tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.
  • Leverage customer engagement data and trends to identify risks, uncover opportunities, and take proactive, data-informed actions that exceed performance targets.
  • Lead effective, executive-ready customer meetings, crafting clear agendas, surfacing strategic insights, and facilitating collaborative decision-making.
  • Contribute to continuous improvement initiatives by identifying gaps, streamlining processes, and supporting team-wide content and operational enhancements.
  • Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.

Requirements

  • Has 3+ years of experience in Customer Success, Sales, or Account Management roles.
  • Has fluent proficiency in English, both in writing and speaking.
  • Proven success managing accounts—owning renewals, driving adoption, and exceeding retention and revenue goals.
  • Has a proven track record of exceeding quota targets and driving revenue growth, as well as delivering on customer satisfaction.
  • Builds strong relationships with people to understand their needs and goals and identify creative solutions.
  • Can synthesize quantitative and qualitative data, make data-driven decisions, and use data to identify gaps and opportunities.
  • Sets aggressive short and long-term goals and possesses a strong internal drive to achieve them.
  • Solid understanding of subscription models, including pilots, upsells, and customer lifecycle strategies.
  • Uses systems such as CRM to track all customer-related activities and deliverables, and manage pipeline and project revenue. Experience with tools like Outreach and Salesforce is a plus!
  • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Benefits
  • Health care
  • Ample and defined time off
  • Support to set up a home office
  • Wellness stipends
  • Pet care stipends
  • Learning and development opportunities
  • Competitive pay
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisrenewal strategiescontract negotiationssubscription modelsperformance metricscustomer engagementdata-driven decision makinggoal setting
Soft Skills
relationship buildingcommunicationcollaborationproblem solvingindependenceproactivitystrategic thinkingadaptabilityleadershipcustomer focus