On-Site Service Representative

Grainger

On-Site Service Representative servicing multiple customer locations in Indianapolis. Managing inventory, providing customer support, and driving account growth with MRO needs.

Posted 7/17/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by resolving issues promptly and identifying customer needs to promote loyalty and expand product offerings. Proficient in following designated routes and maintaining compliance with safety and inspection requirements.

Highest-signal resume keywords

Customer Service ExperienceRoute ManagementProblem-Solving SkillsValid Driver's LicenseCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementProduct StockingOrder CreationTechnical Issue ResolutionOperational Issue Handling

Soft Skills

CollaborationProblem-Solving

Tools & Technologies

Routing Software

Certifications & Qualifications

Valid Driver's LicenseAutomobile Insurance

Industry Keywords

Customer LoyaltyContinuous ImprovementSafety ComplianceService Environment

About the role

Key responsibilities & impact

Service multiple customer locations
Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
Resolve customer problems promptly to retain and promote customer loyalty.
Follow designated route defined by routing software tools and maintain route guides.
Identify continuous improvement opportunities in productivity, process, and cycle time.
Comply with safety and inspection requirements of the facility where the service is being provided.
Help create new orders by engaging with customers to identify additional product needs.
Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Requirements

What you’ll need

3 years' experience in selling or service environment.
High School Diploma or equivalent.
Ability to lift 25 to 60lbs and/or work in difficult positions.
Collaboration and problem-solving skills.
Handle different technical and operational issues.
Have and maintain a valid driver's license in State of residence.
Must carry required levels of automobile insurance.

Benefits

Comp & perks

Medical, dental, vision, and life insurance coverage starts on day one of employment.
Access to up to 50% of your paycheck based on hours worked before payday.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, parental leave, and other benefits.
Safety shoes provided (where applicable).