On-Site Service Representative

Grainger

Onsite Service Representative managing customer inventory across multiple locations. Providing outstanding service and support to fulfill MRO needs for Grainger's customers.

Posted 6/27/2026full-timeMaryland Heights • Maryland, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

About the role

Key responsibilities & impact

Service multiple customer locations
Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
Resolve customer problems promptly to retain and promote customer loyalty.
Follow designated route defined by routing software tools and maintain route guides.
Identify continuous improvement opportunities in productivity, process, and cycle time.
Comply with safety and inspection requirements of the facility where the service is being provided.
Help create new orders by engaging with customers to identify additional product needs
Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Requirements

What you’ll need

3 years' experience in selling or service environment.
High School Diploma or equivalent.
Ability to lift 25 to 60lbs and/ or work in difficult positions.
Collaboration and problem-solving skills.
Handle different technical and operational issues.
Have and maintain a valid driver's license in State of residence.
Must carry required levels of automobile insurance .

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementroute planningcustomer serviceorder processingproblem resolution

Soft Skills

collaborationproblem-solvingcustomer loyaltycommunication

Certifications

valid driver's licenseautomobile insurance