On-Site Service Representative, Part Time

Grainger

Onsite Service Representative managing customer inventory and providing excellent service for Grainger. Collaborating with customers and partners to enhance inventory management solutions.

Posted 6/27/2026part-timeQuincy • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

About the role

Key responsibilities & impact

Report to a Supervisor or Manager of Onsite Services and support assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program.
Work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Requirements

What you’ll need

Must service multiple customer locations
Must receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
Must resolve customer problems promptly to retain and promote customer loyalty.
Must follow designated route defined by routing software tools and maintain route guides.
Must identify continuous improvement opportunities in productivity, process, and cycle time.
Must comply with safety and inspection requirements of the facility where the service is being provided.
Must help create new orders by engaging with customers to identify additional product needs.
Must probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Benefits

Comp & perks

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementcustomer servicesales strategyproduct stockingorder creationproblem resolutioncontinuous improvementsafety compliance

Soft Skills

customer loyaltycommunicationinterpersonal skillsproblem-solving