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Customer Service Representative
GraingerCustomer Service Representative processing orders and providing customer support for an industrial distributor. Involved in sourcing products, following up on orders, and improving product knowledge.
About the role
Key responsibilities & impact- Quote customers and process orders based on requests from customers and WFS Account Managers
- Source products for customers not in our usual vendor base
- Provide cost savings and product substitutions to customers as requested
- Follow-up on customer back orders, quotes, and complaints
- Continuously improve product knowledge through lunch n’ learns, online research, etc.
- Process customer returns and PO returns as per Quality Systems procedure
- Review all reports and make inquiries as needed
- Seek special contract pricing from vendors when applicable
- Follow billing and freight instructions – inbound and outgoing
- Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
- Support all aspects of WFS Quality Management System
- Other duties as assigned
Requirements
What you’ll need- A minimum of 1 to 2 years previous customer service experience is required
- Demonstrates a strong work ethic and personal commitment to get the job done
- Demonstrated ability to provide exceptional customer service
- Team-player and an ability to work independently
- Knowledge of industrial and/or safety products is preferred
- Superior interpersonal, problem solving and customer service skills to effectively build relationships
- Strong communication skills, ability to convey message in an organized, clear and effective manner
- A self-starter, taking action to achieve goals beyond what is required
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations is required
Benefits
Comp & perks- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproduct knowledgecost savingsproduct substitutionsorder processingreport reviewbilling instructionsfreight instructionsquality systemscontract pricing
Soft Skills
strong work ethicexceptional customer serviceteam playerindependent workinterpersonal skillsproblem solvingstrong communicationself-startertime managementorganizational skills
Certifications
WHMIS certification