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About the role
Key responsibilities & impact- Quote customers and process orders based on requests from customers and WFS Account Managers
- Source products for customers not in our usual vendor base
- Provide cost savings and product substitutions to customers as requested
- Follow-up on customer back orders, quotes, and complaints
- Continuously improve product knowledge through lunch n’ learns, online research, etc.
- Process customer returns and PO returns as per Quality Systems procedure
- Review all reports and make inquiries as needed
- Seek special contract pricing from vendors when applicable
- Follow billing and freight instructions – inbound and outgoing
- Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
- Support all aspects of WFS Quality Management System
- Other duties as assigned
Requirements
What you’ll need- A minimum of 1 to 2 years previous customer service experience is required
- Demonstrates a strong work ethic and personal commitment to get the job done
- Demonstrated ability to provide exceptional customer service
- Team-player and an ability to work independently
- Knowledge of industrial and/or safety products is preferred
- Superior interpersonal, problem solving and customer service skills to effectively build relationships
- Strong communication skills, ability to convey message in an organized, clear and effective manner
- A self-starter, taking action to achieve goals beyond what is required
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations is required
Benefits
Comp & perks- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproduct knowledgecost savingsproduct substitutionsorder processingreport reviewbilling instructionsfreight instructionsquality systemscontract pricing
Soft Skills
strong work ethicexceptional customer serviceteam playerindependent workinterpersonal skillsproblem solvingstrong communicationself-startertime managementorganizational skills
Certifications
WHMIS certification