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About the role
Key responsibilities & impact- Responsible for leading a district of branches to provide the best customer service
- Ensure operational excellence, customer satisfaction and team member engagement
- Lead assigned branches in the implementation, monitoring, and measurement of core processes
- Build strong internal and external partnerships
- Collaborate across Sales, KeepStock, Supply Chain, and other channels
- Provide leadership on analyzing and managing the district by balancing cost and service
- Select, develop, coach, train, and retain a diverse leadership team
- Set the example and coach leaders in their understanding and commitment to live the Grainger values
Requirements
What you’ll need- Bachelor's Degree required
- 5+ years of Customer Service leadership experience
- Strong business and financial acumen
- Continuous Improvement mindset and the ability to teach process control
- Ability to coach, lead, motivate, develop leaders and high-performance teams
- Demonstrates the ability to lead initiatives, manage large scale projects
- Comfortable in operating in a matrix environment
- Must have excellent presentation skills
- Technology acumen
- Travel is required
Benefits
Comp & perks- Medical, dental, vision, and life insurance plans
- 6 free sessions each year with a licensed therapist
- 18 paid time off (PTO) days annually for full-time employees
- 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period
- Employee discounts, tuition reimbursement, student loan refinancing
- Free access to financial counseling, education, and tools
- Maternity support programs
- Up to 14 weeks paid leave for birth parents
- Up to 4 weeks paid leave for non-birth parents
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Service leadershipBusiness acumenFinancial acumenContinuous ImprovementProcess controlProject management
Soft Skills
LeadershipCoachingMotivatingDeveloping leadersTeam buildingPresentation skills
Certifications
Bachelor's Degree