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About the role
Key responsibilities & impact- Support Grainger’s strategic vision by providing the best service to customers
- Receive and stock purchased product in designated customer locations.
- Ensure proper product stocking levels at customer locations by scanning orders as inventory is depleted.
- Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
- Resolve customer problems promptly and accurately in a manner that retains and promotes customer loyalty.
- Comply with the safety and inspection requirements.
- Generate new orders by engaging with customers to identify additional product needs.
- Execute onsite service component of account strategy as defined by cross-functional partners.
- Work with sales partners to improve customer experience and increase business.
Requirements
What you’ll need- High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
- Self-motivated, with high energy and dedication to customer service and sales growth.
- Must be comfortable on daily use of technology.
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
- Handle various technical and operational issues.
- Operate in a rapidly changing environment.
- Excellent verbal and written communication skills.
- Must possess and maintain a valid driver’s license in province of residence.
- May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
- This role may require you to attend customers’ sites and adhere to safety requirements.
Benefits
Comp & perks- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesinventory managementproblem-solvingorder generationlabelingstockingsafety complianceoperational issue handlingtechnology use
Soft Skills
self-motivatedhigh energydedication to customer servicecollaborationtact and diplomacystrong judgmentindependent problem-solvingadaptabilityverbal communicationwritten communication
Certifications
valid driver’s license