Provide ongoing production support for Salesforce Sales Cloud, Service Cloud, and integrated systems.
Engage with end users and technical teams to troubleshoot and resolve production defects.
Assist in post-production support and ensure smooth transition from build to run.
Facilitate discussions to elicit requirements and issue details from stakeholders, including senior executives.
Support data loads, job scheduling, and ongoing system maintenance activities.
Optimize platform performance, governor limit utilization, and transaction efficiency.
Ensure adherence to Salesforce best practices.
Troubleshoot and resolve integration failures across distributed systems.
Support data synchronization, ETL processes, and scheduled jobs.
Develop comprehensive test strategies for Unit Testing, Integration testing.
Maintain required code coverage and enforce quality gates.
Promote changes across multi-tier environments (Dev, QA, UAT, Prod).
Participate actively in Agile ceremonies (standups, sprint planning, retrospectives).
Provide analysis, assessment, and documentation to enhance configuration in Salesforce: Page layouts, Workflows, Validation rules, User visibility and security, Custom development (Apex, Visualforce).

Requirements

Bachelor’s or Master’s degree in Computer Science (required).
Experience supporting CRM applications on Salesforce and AWS.
Strong experience analyzing and documenting complex business processes.
Proven facilitation skills to gather requirements from diverse personas, including senior executives.
Demonstrated ability to drive alignment and consensus across multiple stakeholders.
Experience with: Salesforce Sales Cloud and Service Cloud.
Data loads and job scheduling.
Production support models.
Ability to present complex technical information to non-technical audiences.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce Sales CloudSalesforce Service CloudApexVisualforceETL processesUnit TestingIntegration testingdata synchronizationjob schedulingproduction support

Soft Skills

facilitation skillsanalytical skillscommunication skillsstakeholder alignmentconsensus buildingproblem-solvingdocumentation skillspresentation skills

Certifications

Bachelor’s degree in Computer ScienceMaster’s degree in Computer Science