Facilitate and execute various operational activities involving product lifecycle processes and data maintenance activities.
Analyze process performance and identify opportunities for standardization and continuous improvement.
Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
Manage feedback channels and resolve issues to improve data quality and customer experience.
Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
Maintain and apply knowledge of process impacts upstream and downstream systems.
Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
Ensure adherence to service level agreements and compliance standards in all process execution activities.

Requirements

Bachelor's Degree or equivalent professional experience.
2 + years of relevant working experience.
Familiarity with workflow and data tools such as JIRA, Smartsheet, SQL, and reporting platforms.
Experience analyzing data and drawing insights into problem solving and continuously improving processes.
Experience collaborating cross functionally.
Experience with Microsoft Office Suite applications (e.g. Word, Excel, and PowerPoint).

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisprocess improvementrequirements documentationproject executiondata maintenanceworkflow standardizationSQLreportingMicrosoft Office Suitecustomer experience improvement

Soft Skills

collaborationproblem solvingcommunicationtrainingstakeholder management

Certifications

Bachelor's Degree