Grainger

Manager, Field Communications – Change Management

Grainger

full-time

Posted on:

Location Type: Hybrid

Location: Lake Forest • Illinois • United States

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Salary

💰 $95,000 - $158,400 per year

About the role

  • Partner early with project teams to identify impacts, shape communication strategies, and sequence communications and training for effective adoption.
  • Lead communication and readiness planning for operational changes, ensuring field teams clearly understand the “why,” “what,” and “how.”
  • Act as the steward of field mindshare by sequencing communications, prioritizing messages, and protecting field capacity from overload or conflicting information.
  • Use field capacity insights to plan with cross-functional partners when initiatives must be sequenced or spaced to avoid saturation.
  • Monitor change saturation and recommend timing adjustments to protect field capacity.
  • Develop and manage field-facing communication plans and calendars that reduce noise and support operational priorities.
  • Translate complex information into simple, plain-language narratives and align training materials to the core change story.
  • Provide message maps, impact insights, and recommendations that strengthen training and leader enablement.
  • Set operational communication standards, templates, and rhythms that drive consistency and accessibility for frontline audiences.
  • Oversee channel governance, in partnership with Corporate Communications, across email, SharePoint, video, and digital signage, using engagement data to optimize reach and comprehension.
  • Define and track communication KPIs; use engagement data and field feedback to strengthen targeting, sequencing, and clarity.
  • Introduce innovative formats to improve clarity and retention.
  • Partner with Org Effectiveness to champion enterprise frameworks, tools, and resources to ensure consistent change management methodology aligned to enterprise standards.
  • Partner with IT, HR, and platform owners to improve content workflows and findability.
  • Partner with Corp Comms and serve as a direct liaison between the teams to ensure alignment with leader messaging.
  • Partner with Corporate Brand teams to ensure all Fulfillment Network communications and materials consistently reflect enterprise brand standards, visual identity, and tone, reinforcing a unified and professional presence across channels.
  • Guide development of clear, accurate, actionable field content; oversee work from the Communications Specialists and visual multimedia designer.
  • Create concise summaries and cascades that distill complex initiatives for field consumption.
  • Build strong cross-functional partnerships to ensure coordinated messaging and a consistent understanding of changes.
  • Coach and develop direct report(s), promoting a field-first mindset and high standards of clarity and accuracy.

Requirements

  • Bachelor’s degree in Communications, Organizational Communication, or related field, or equivalent experience.
  • 5+ years of experience in internal communications, change communications, or field communications.
  • Experience supporting change initiatives or working with project/PMO teams strongly preferred.
  • Experience partnering with operational or distributed field organizations preferred.
  • Leadership or mentoring experience required.
Benefits
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
internal communicationschange communicationsfield communicationscommunication planningmessage mappingKPI trackingcontent workflowstraining material developmentchange management methodologyoperational communication standards
Soft Skills
leadershipmentoringcross-functional collaborationcommunication strategyclaritycoachingorganizational skillsadaptabilityproblem-solvingstakeholder engagement