Contact Center Manager
Grainger
full-time
Posted on:
Location Type: Hybrid
Location: Green Bay • Wisconsin • United States
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About the role
- Manage and develop team members, including performance appraisals, promotions, salary recommendations, and discipline/terminations.
- Set up, analyze, and monitor sales territories to achieve sales goals, gross profit, and performance standards.
- Oversee customer retention and account growth, ensuring departmental objectives are met.
- Assess sales and product training needs, provide recommendations to the Training department, and assist in training efforts.
- Resolve complex customer issues and handle difficult situations through direct customer engagement.
- Provide coaching and counseling to advisors, monitoring and discussing monthly performance.
- Foster strong relationships with Outside and Inside Sales teams.
- Recommend strategies to Marketing for new products, promotions, pricing, and market opportunities.
- Develop annual sales plans and expense budgets, monitor variances, and report trends to upper management.
Requirements
- Associate degree or equivalent experience
- 3 to 5 years previous successful sales and management experience in inside sales
Benefits
- Health, dental, and vision available to you on day one of employment
- Excellent work-life balance
- 18 days paid time off plus 6 paid holidays
- 6% company contribution to 401K with immediate vesting
- Growth and development opportunities!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
team managementperformance appraisalcustomer engagementcoachingcounselingrelationship buildingstrategic recommendationproblem resolution
Certifications
Associate degree