Customer Service Representative
Grainger
full-time
Posted on:
Location Type: Hybrid
Location: Janesville • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Handle a high volume of inbound calls — delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
Requirements
- High School diploma or equivalent
- Minimum 1 year of customer service experience.
- High-volume inbound call center experience preferred but not required
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus.
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingcritical thinkingattention to detailorder placementproduct identificationpricing discrepanciesreturns facilitationnavigating softwarelearning new technology
Soft skills
professionalismempathyefficiencycollaborationteamworkcommunicationadaptabilitycontinuous improvement mindsetopen to feedbackpositive attitude
Certifications
High School diploma or equivalent