Grainger

Bilingual Customer Service Representative

Grainger

full-time

Posted on:

Location Type: Hybrid

Location: Saint-Laurent • 🇨🇦 Canada

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Job Level

Junior

Tech Stack

OracleSFDC

About the role

  • Deliver a positive customer experience through order entry, order follow-up, shipment tracking, updating orders, account corrections, credits, returns, and more
  • Listen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutions
  • Combine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutions
  • Seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services
  • Identify leads for further selling opportunities to improve sales growth
  • Analyze information to resolve inquiries and complex problems
  • Respond to customer calls and inquiries (i.e., pricing, products and billing, received through the phone or by email)
  • Communicate with customers and business partners to inform them of the status of their request through to completion

Requirements

  • High school diploma or equivalent
  • Excellent communication skills in English and French
  • 1+ years of demonstrated success in a customer service role with a preference within a contact center environment
  • Proficient and accurate typing, data entry
  • Advanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.e.: SAP, Oracle, Salesforce.com, SharePoint, etc.).
  • Due to the nature of this role, bilingualism (English and French) is a requirement
Benefits
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer serviceorder entryshipment trackingproblem resolutionsales growthbilingualism
Soft skills
communication skillscustomer needs analysisexploratory questioningsolution provision
Certifications
high school diploma or equivalent