Grainger

HR Operations Specialist

Grainger

full-time

Posted on:

Location Type: Hybrid

Location: Ciudad de Panama • 🇵🇦 Panama

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Job Level

JuniorMid-Level

Tech Stack

ServiceNow

About the role

  • Support talent and enterprise business processes, including requisition creation, offer management, interview scheduling, processing hires and transfers, coordinating onboarding activities, implementing organizational changes, processing terminations and audit activities
  • Administer benefits and talent programs, including background checks, relocation, employee referrals, educational assistance, unemployment, employment verifications, assessments, ad hoc benefit programs
  • Administer technology support such as loading and troubleshooting data loads, updating communications, loading courses, managing cohorts
  • Support CI projects by identifying and implementing changes to HR processes and policies
  • Identify trouble spots, customer service issues and gaps in service and raise recommendations to close those gaps
  • Work with all levels of leadership and team members.

Requirements

  • 1-2 years of experience in related field or applicable work experience
  • An understanding of HR and talent processes
  • Experience with Microsoft products (teams, outlook, word, and excel) is required
  • Additional preferred experience in ServiceNow or other case management systems, and/or SuccessFactors (Core Employee Central, Talent, Recruiting suites)
  • Ability to thrive in fast paced/high volume environment
  • Strong written and verbal communicator
  • Strong attention to detail/organization, and continuous improvement mindset
  • Experience establishing relationships with internal/ external customers, business partners, and colleagues
  • Customer service experience
  • Excellent project management, event planning, and facilitation skills
  • Experience improving processes and create work efficiencies
  • Technical abilities to navigate and update systems and tools
  • The ability to maintain confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitive data in all interactions.
Benefits
  • Benefits administration
  • Talent program administration

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR processestalent processesproject managementevent planningprocess improvementdata troubleshootingdata managementcustomer servicecase management systemsMicrosoft Excel
Soft skills
strong written communicationstrong verbal communicationattention to detailorganizational skillscontinuous improvement mindsetrelationship buildingcustomer service skillsfacilitation skillsability to thrive in fast paced environmentconfidentiality
Certifications
HIPAA compliance