Senior Account Manager, Plumbing and Construction
Grainger
full-time
Posted on:
Location Type: Hybrid
Location: Leamington • 🇨🇦 Canada
Visit company websiteJob Level
Senior
About the role
- Determines sales potential for new and existing plumbing and construction customers through inquiry, observation and periodic research
- Promotes WFS Ltd. products and services to customers
- Maintains a high level of relevant product knowledge
- Assists customers with problems by comparing and introducing products
- Determines customer requirements and expectations to recommend specific products
- Identifies and reports actual and potential cost savings to customers on a proactive basis
- Communicates regularly with branch staff to resolve customer issues
- Maintains an excellent working relationship with customers and our internal team
- Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
- Maintains customer contracts and follows up on customer quotes
- Makes sales calls with vendor representatives and other resources
- Develops a proactive sales plan to increase sales of new and existing customers and records and reports activity through monthly pipeline reviews
- Calls on existing and new customers based on the sales plan
- Follows all safety protocol in compliance with WFS' Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
- Aims to increase customer sales with attention to margin
- Responsible for-profit margin and expenses relating to buy and sell agreements
- Presents a professional image at all times to customers and vendors
Requirements
- Diversified knowledge of construction and plumbing products developed through relevant post secondary education and/or a minimum of 5-7 years of progressive, applicable work experience
- Previous customer service/inside sales experience is an asset, and previous outside sales experience is desired
- Experiencing quoting large commercial and residential construction jobs
- Background in plumbing or plumbing related sales
- Experience in dealing with general contractors
- Experience reading and dealing with blueprints and job site specifications
- Project management experience is also an asset
- Ability to work independently and manage time and territory effectively
- Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
- Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
- Knowledge of the selling process
- Demonstrated team-playing attitude
- Possession of a valid driver’s license and a reliable vehicle as travel is required
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 10 company holidays per year
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales planningcustomer servicequotingproject managementproduct knowledgecost savings analysisblueprint readingjob site specificationsplumbing knowledgeconstruction knowledge
Soft skills
interpersonal skillsrelationship buildingtime managementindependent workteam collaborationcustomer service improvementcommunication skillsproblem-solvingprofessionalismproactive approach
Certifications
valid driver’s license