Grainger

Product Manager

Grainger

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $110,500 - $184,100 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Partner with business and operational groups to define a vision for customer expected delivery that improves customer experience, drives revenue, and reduces costs.
  • Collaborate with engineering, architecture, and UX to provide measurable results for customers and Grainger.
  • Define API solutions that serve the needs of all customer order interfaces and are easy for developers to use and adopt.
  • Frequently deliver valuable incremental improvements using modern software practices and technology.
  • Ensure our systems are instrumented for customer insights to drive informed decision making throughout the organization.
  • Use data science techniques to improve the precision and accuracy of our delivery time predictions so customers can better plan their operations.
  • Work to improve the timeliness and communication of changes to expected delivery, proactively helping customers and reducing check calls.

Requirements

  • 3+ years of experience as a product manager or related role.
  • Demonstrated experience in discovery of customer jobs-to-be-done and translating that into frequent delivery of user value.
  • Expertise in getting data and using it to make product decisions, and the proven ability to continually find ways to collect and analyze new information.
  • Demonstrated ability to define problems and connect solutions to the larger organizational strategy while measuring impact delivered.
  • Technical experience and desire to build API-based products working with engineers.
  • Communication and storytelling skills to create clarity around customer needs and solution value both in-person and in-writing.
  • Strong preference for working in close partnership with engineering, architecture and UX to deliver frequent and incremental value using continuous delivery practices.
  • Track record of understanding and explaining technical issues and opportunities to business partners so they can understand the impact and communicate the value broadly.
  • Bachelor's degree in computer science, engineering, science, mathematics, analytics, data science, or equivalent professional experience.
  • Experience in B2B or enterprise software solutions is a plus.