Customer Service Specialist – Sample Management

GRAIL

Customer Service Specialist at GRAIL enhancing lives through customer support. Engaging with clients about cutting-edge lab services in a hybrid setting.

Posted 4/22/2026full-timeMenlo Park • California • 🇺🇸 United StatesMid-LevelSenior💰 $32 - $39 per hourWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide advanced support for activities across business areas or groups
Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement
Contribute towards best practice methods and procedures on new assignments
Work on assignments requiring considerable judgment and initiative
Understand implications of work and makes recommendations for solutions
Gather and analyzes information to identify and solve problems that arise with minimal guidance
Use knowledge of team interdependencies to impact achievement of objectives
Develop specialized skills through job-related training and considerable on-the-job experience
Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or developed skills in a single area
Impact own team and other teams whose work activities are closely related
Suggest improvements to existing processes and solutions to improve the efficiency of the team
Network with peers and internal partners and may interact across functional area

Requirements

What you’ll need

High School Diploma or equivalent with 4+ years of applicable experience or BS/BA + 2 years of applicable experience.
Previous experience using Salesforce
Proficiency in MacOS
Experience using Google Workspace

Benefits

Comp & perks

flexible time-off or vacation
a 401(k) retirement plan with employer match
medical, dental, and vision coverage
carefully selected mindfulness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceMacOSGoogle Workspace

Soft Skills

process improvementjudgmentinitiativeproblem solvingcollaborationcommunicationnetworking

Certifications

High School DiplomaBS/BA