Customer Success Manager – Strategic Growth Accounts
GRAIL
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $100,000 - $133,000 per year
About the role
- Serve as the primary post-sale relationship owner
- Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts
- Develop strong executive-level and operational partnerships
- Lead customer onboarding and implementation for middle-tier accounts
- Monitor account health, performance metrics, and utilization
Requirements
- BS/BA + 8+ years work experience or Master’s + 6+ years
- 3+ years of experience in customer success, relationship management, or client partnerships.
- Travel up to 30% for provider meetings and internal team engagements
Benefits
- flexible time-off or vacation
- a 401(k) retirement plan with employer match
- medical, dental, and vision coverage
- mindfulness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementcustomer successexecutive-level partnershipsoperational partnershipscustomer onboardingimplementationaccount health monitoringperformance metrics analysisutilization tracking
Certifications
BSBAMaster’s