Customer Service Coordinator
GRAIL
full-time
Posted on:
Location Type: Hybrid
Location: Menlo Park • California • 🇺🇸 United States
Visit company websiteSalary
💰 $49,000 - $61,000 per year
Job Level
Junior
About the role
- Serve as the primary point of contact for customer interactions
- Receive inbound communications from customers
- Demonstrate ownership of each customer interaction
- Accurately document all interactions in CRM software
- Enter and qualify customer information into LIMS
- Maintain highest level of courtesy and hospitality
Requirements
- A Bachelor’s Degree or an equivalent combination of education and experience
- A minimum of one year of customer service experience
- Strong customer service and communication skills
Benefits
- Annual bonus plan tied to company and individual performance
- Long-term incentive plan
- Competitive benefit package
- Flexible time-off
- 401(k) with company % match
- Medical, dental, and vision insurance plans
- Mindfulness offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM softwareLIMS
Soft skills
customer servicecommunicationcourtesyhospitalityownership
Certifications
Bachelor’s Degree