Customer Service Coordinator
GRAIL
full-time
Posted on:
Location Type: Hybrid
Location: Durham • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $43,000 - $53,000 per year
Job Level
Junior
About the role
- Serve as the primary point of contact for customers interacting with GRAIL via phone, email, and chat.
- Responsible for receiving inbound communications within GRAIL’s virtual contact center environment.
- Demonstrate ownership of each customer interaction, seeing all cases through to completion.
- Accurately document all interactions with customers in CRM software.
- Enter and qualify customer and patient information into laboratory information management system.
- Interact effectively with call center software and laboratory operations.
- Maintain courtesy and hospitality under all conditions.
Requirements
- A Bachelor’s Degree or an equivalent combination of education and experience.
- A minimum of one year of customer service experience.
- Strong customer service and communication skills
Benefits
- Eligible for annual bonus plan tied to company and individual performance
- Long-term incentive plan for company and colleague success
- Competitive benefits package
- Flexible time-off
- 401(k) with company % match
- Medical, dental, and vision insurance plans
- Mindfulness offerings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationownershipcourtesyhospitality
Certifications
Bachelor’s Degree