GRAIL

Staff Program Manager

GRAIL

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $142,000 - $189,000 per year

Job Level

Lead

Tech Stack

PMP

About the role

  • Serve as the primary point of contact and program owner for inbound RFPs, customer onboarding coordination, and diligence assessments.
  • Facilitate the bid/no-bid evaluation process in collaboration with Commercial and Legal teams, ensuring alignment on prioritization and resourcing.
  • Manage timelines, oversee dependencies, and ensure submission of complete, compliant, high-quality responses.
  • Partner with internal teams—including Legal, Compliance, and Security—to review and escalate non-standard terms, risk findings, regulatory or contractual red flags, and proposed mitigations.
  • Maintain and enhance an internal knowledge base/content library of approved responses, templates, certification statements, processes, and controls to streamline future responses.
  • Establish and oversee a centralized intake process with standardized workflows, clear SLAs, gating criteria, and escalation paths.
  • Drive automation, tooling, and data/metrics for efficiency (e.g., average cycle time, win rate, risk-closure timelines, accuracy and consistency of responses, customer satisfaction with diligence responsiveness).
  • Coordinate across stakeholder teams to deliver clear, timely communication regarding status, issues, dependencies, and deliverables.
  • Support the customer diligence lifecycle, including questionnaire responses and reviews, onboarding assessments, audit responses, and recertifications.
  • Deliver training, documentation, and onboarding for internal teams (Commercial, Customer Success, Product, etc.) on RFP/diligence protocols and best practices.
  • Report statuses, risks, KPIs, and trends to leadership, interpreting insights and driving recommendations for continuous process improvements.
  • Lead continuous improvement initiatives to optimize RFP and diligence processes, identify bottlenecks, and increase organizational efficiency.
  • Participate in external customer calls or clarification sessions as needed during RFP proposals or diligence review processes.

Requirements

  • Bachelor’s degree in a relevant field (Business, Engineering, Computer Science, or related discipline) required.
  • Minimum of 8 years of program/project management experience, with exposure to RFP/proposal management, vendor risk management, or security/diligence review within a regulated environment in life science industry.
  • Certifications such as CISSP, CISA, CRISC, APMP, or PMP are strongly preferred but not required.
  • Demonstrated background in security, privacy, or compliance operations (especially in healthcare, biotech, or SaaS) is strongly preferred.
  • Familiarity with regulatory frameworks, standards, and audits—e.g., SOC 2, ISO 27001, HIPAA, GDPR, FDA/CLIA, NIST.
  • Knowledge of customer and third-party risk management best practices, including due diligence, contract review, and ongoing compliance monitoring.
  • Experience establishing or maturing security review protocols, risk assessment workflows, or RFP automation/response tools (e.g., RFPIO, Loopio, Archer, MetricStream, or similar).
  • Strong interpersonal and stakeholder management skills, with a track record of influencing decision-makers across business units.
  • Excellent written and verbal communication skills—able to translate technical or risk/security topics into clear, actionable messaging for varied audiences.
  • Self-driven, detail-oriented, and proactive in problem identification and resolution.
  • Adaptable and resilient in fast-paced, ambiguous, high-stakes environments.
  • Proven experience engaging directly with customers during RFP or diligence processes is strongly preferred.
  • Experience working in regulated or heavily audited industries (e.g., life sciences, healthcare, SaaS, or finance).
Benefits
  • Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan.
  • We also offer a long-term incentive plan to align company and colleague success over time.
  • In addition, GRAIL offers a competitive benefit package, including flexible time-off, a 401(k) with a company % match, medical, dental, and vision insurance plans, and carefully selected mindfulness offerings, in accordance with our applicable plans and policies.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementRFP managementvendor risk managementsecurity review protocolsrisk assessment workflowsRFP automationcompliance monitoringdue diligencecontract review
Soft skills
interpersonal skillsstakeholder managementcommunication skillsproblem identificationproactive resolutionadaptabilityresilienceinfluencing decision-makersdetail-orientedself-driven
Certifications
CISSPCISACRISCAPMPPMP