Customer Support

• Lead the development and implementation of new customer service programs, tools, and initiatives from concept through completion
• Act as the primary point of contact for internal stakeholders on all customer service operational initiatives
• Analyze performance data to identify pain points, trends, and opportunities for improvement
• Build reporting frameworks and dashboards to monitor key performance indicators
• Prepare reports for upper management or other departments, including production statistics and forecasting projections
• Optimize and document workflows to improve efficiency, scalability, and quality of service
• Develop and refine standard operating procedures (SOPs) for customer service operations
• Ensure readiness and alignment across teams for new launches, process updates, and operational changes
• Research best practices, tools, and emerging trends in customer service operations
• Identify and test new models or technologies to enhance team performance and the customer experience

Customer Service Operations Lead

Customer Service Representative

Customer Care Representative

Cloud Support Specialist, Azure – Vice President

Field Customer Care Specialist

Field Customer Care Specialist