Customer Support Specialist, I
Graham Healthcare Group
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $31,200 - $78,647 per year
About the role
- Responsible for providing assistance and support for the Bob Hogue School of Real Estate support team and student base.
- Monitor all incoming phone activity, providing enrollment assistance to students and general information for all real estate study programs.
- Mentor new hires and assist Management team by performing general staff evaluations for quality control.
- Provides administrative and clerical support for school business office and assists management team and Instructor staff with specific duties related to class delivery.
- Answer all incoming phone calls and provide product information to new students.
- Advise students on the licensing process, answer questions and enroll students in study programs based on their specific needs.
- Monitor company voice mail system for calls received after hours and return unanswered calls.
- Process material and classroom enrollment orders received via company website.
- Provide students with technical support which includes, but is not limited to: system log-in assistance, resetting passwords, navigating online courses, evaluating final exam reports and assisting with online purchases.
- Assess customer complaints and concerns and escalate to management team as needed.
Requirements
- Some college required
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Time-management skills
Benefits
- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscustomer service skillsanalytical skillsproblem-solving skillsmultitasking skillsorganizational skillstime-management skills