Member of Engineering, Python Tooling
Poolside
GoGrafanaKubernetesPrometheusPythonTerraform
Senior Observability Architect
Grafana Labs
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
GrafanaKubernetesOpen SourcePrometheus
About the role
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks; assist in RCA to understand issues affecting satisfaction and retention.
- Advise clients on best practices and strategies for leveraging Grafana technology to achieve business goals.
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities to optimize cost, expand use of solutions and drive adoption of new products and features.
- Develop and maintain strong, long-term relationships with key stakeholders.
- With support of Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
- Drive adoption and effective use of the product suite to maximize customer value and ROI.
- Act as the voice of the customer within the company, advocating for needs, priorities and feature requests.
- Conduct training sessions and workshops to educate clients on the technology.
- Develop and deliver technical documentation, guides, and tutorials.
- Work alongside account teams to participate in regular reviews to identify improvements, calculate ROI, assess satisfaction, and plan upcoming needs and projects.
- Prepare and present reports on client metrics, achievements, and areas of focus.
Requirements
- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
- Experience deploying and operating Kubernetes.
- Great at connecting product usage to value (ROI).
- Great at managing customer lifecycle.
- Creative in solving customer adoption challenges.
- Ability to proactively assist customers with technical issues and perform troubleshooting and root cause analysis.
- Identify and provide timely workarounds and solutions to meet a customer’s business needs.
- Observability expertise, preferably architect level.
- First class written and oral communication skills to collaborate with remote teams and worldwide customers; ability to articulate value proposition and technical advantages.
- Technical mindset and desire to grow technically; candidates may be coding bootcamp grads or have previous post-sales or engineering experience.
- Bonus: Strong understanding of Grafana, Prometheus, and Loki; proven ability to manage multiple clients and projects simultaneously.
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