Architect

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks; assist in RCA to understand issues affecting satisfaction and retention.
• Advise clients on best practices and strategies for leveraging Grafana technology to achieve business goals.
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities to optimize cost, expand use of solutions and drive adoption of new products and features.
• Develop and maintain strong, long-term relationships with key stakeholders.
• With support of Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
• Drive adoption and effective use of the product suite to maximize customer value and ROI.
• Act as the voice of the customer within the company, advocating for needs, priorities and feature requests.
• Conduct training sessions and workshops to educate clients on the technology.
• Develop and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to participate in regular reviews to identify improvements, calculate ROI, assess satisfaction, and plan upcoming needs and projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

Senior Observability Architect

Managing Architect

Business Process Architect – Hybrid

Integration Architect – Hybrid, UK/Morocco

Dynamics 365 Architect

WFM Manager – Snr Manager, WFM Optimization Architect