Grafana Labs

Senior Software Engineer – Grafana Databases, SRE

Grafana Labs

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £91,755 - £110,106 per year

Job Level

About the role

  • Partner closely with product engineering squads (embedded model)
  • Own production reliability for high-SLA and complex customer environments
  • Design and implement automation to scale our reliability practices
  • Ensuring our customers meet our SLO targets
  • Define and evolve per-tenant SLOs and reliability models
  • Proactively reduce SLO burn to prevent repeat incidents
  • Serving as a primary escalation point and on-call for relevant incidents
  • Lead customer-impacting incident response and post-incident reviews
  • Contribute to design docs and code reviews
  • Influence feature design to ensure production scalability and operability
  • Build automation to eliminate toil where needed
  • Improve alert quality and reduce noisy escalations

Requirements

  • 6+ years engineering experience, 3+ in SRE/CRE/production engineering. Strong preference for those with formal customer reliability engineering experience.
  • Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.).
  • Experience operating multi-tenant systems in production
  • Strong experience designing and implementing SLOs
  • Experience with one or more programming languages (e.g. Go, Python, Java, etc)
  • Experience with Linux operating systems internals, and some knowledge of networking, cloud storage, and scaling.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with calmly and actively participating in blame-free Incident Response, following up on actions, and writing high quality PIRs (Post Incident Reviews, a.k.a. post-mortem documents)
  • Ability to reason about performance, scaling, and failure modes
  • Comfortable working within an engineering team where individuals are encouraged to have a strong sense of autonomy and self-direction.
  • Ability to partner deeply with product engineering teams
  • We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
Benefits
  • 100% Remote, Global Culture
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication – Expect open decision-making and regular company-wide updates.
  • Innovation-Driven – Autonomy and support to ship great work and try new things.
  • Open Source Roots – Built on community-driven values that shape how we work.
  • Empowered Teams – High trust, low ego culture that values outcomes over optics.
  • Career Growth Pathways – Defined opportunities to grow and develop your career.
  • Approachable Leadership – Transparent execs who are involved, visible, and human.
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
  • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SRECREproduction engineeringKubernetesAWSGCPAzureinfrastructure-as-codeprogramming languagesLinux
Soft Skills
problem-solvingtroubleshootingincident responseautonomyself-directioncollaborationintellectual curiositytransparencybias towards actionkindness