Grafana Labs

Global Leave of Absence Administrator

Grafana Labs

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $36 - $38 per hour

About the role

  • Coordinate the end-to-end administration of all global leave requests
  • Ensure accurate communication, timely processing, and strict adherence to internal policies and all applicable state, federal, and international regulations
  • Provide a high-touch, employee-centric experience while partnering closely with cross-functional teams to maintain compliance and support complex and sensitive cases
  • Serve as a primary point of contact for employee leave inquiries, promptly responding to emails, Slack messages, and internal tickets
  • Provide clear and empathetic guidance to employees and managers on leave eligibility, timelines, required documentation, and next steps
  • Support employees throughout their leave experience, including claim submissions, return-to-work coordination, and basic questions related to pay and time off
  • Assist with the end-to-end administration of leave requests, ensuring timely processing and accurate application of internal policies and statutory requirements
  • Coordinate leave details across applicable plan types and ensure appropriate leave tracking and documentation
  • Maintain accurate and timely leave records in Workday HRIS to support reporting, audits, and payroll processing
  • Partner with payroll to review leaves of absence and projected payroll results
  • Follow established leave policies and compliance guidelines, escalating complex or sensitive cases
  • Collaborate with People Business Partners, Legal, Payroll, and other internal teams to support consistent leave administration
  • Contribute to maintaining internal resources such as knowledge articles, templates, and process documentation
  • Support day-to-day coordination with external leave vendors, including monitoring case status and resolving basic discrepancies
  • Assist with process improvements, system updates, and documentation efforts as directed
  • Support Benefits team with administrative functions and processing

Requirements

  • Must be located in either Central or Eastern time zone in the US
  • 3+ years of experience administering end-to-end employee leave programs
  • Strong organizational skills with exceptional attention to detail; ability to manage multiple priorities and consistently follow through
  • Demonstrated commitment to the proper handling, protection, and confidentiality of sensitive employee and health information
  • Ability to work independently and apply sound judgment and creative problem-solving to manage complex and evolving processes
  • Strong written and verbal communication skills, with experience collaborating cross-functionally with diverse, remote stakeholders
  • Experience working in remote and/or international environments, coordinating effectively across time zones and regions
  • Customer-focused mindset with a demonstrated passion for delivering a best-in-class employee experience
  • Adaptable and resilient, with the ability to pivot quickly in response to changing policies, technologies, and business needs
  • Process-oriented, with experience documenting, maintaining, and improving workflows, procedures, and operational structures
  • Bonus Points For: Experience managing leave in a global or multi-country environment; Experience supporting or managing complex leave cases in Workday, including accurate documentation and coordination across leave types, as well as familiarity with Workday reporting for leave tracking, auditing, and payroll support
Benefits
  • 100% Remote, Global Culture
  • Scaling Organization
  • Transparent Communication
  • Innovation-Driven
  • Open Source Roots
  • Empowered Teams
  • Career Growth Pathways
  • Approachable Leadership
  • Passionate People
  • In-Person onboarding
  • Balance is Key - we operate a global annual leave policy of 30 days per annum, with 3 days reserved for Grafana Shutdown Days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
employee leave administrationleave program managementdocumentationprocess improvementworkflow maintenanceleave trackingauditingpayroll processingcase managementcompliance adherence
Soft skills
organizational skillsattention to detailproblem-solvingcommunication skillscustomer-focused mindsetadaptabilityresilienceindependencecollaborationjudgment