Client Executive
Gradient AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Prepare and lead regular touchpoints with clients in production, including presentations, business reviews, QBRs, model updates, and product roadmap discussions.
- Review client dashboards to ensure usability and generate insights from model results.
- Thoroughly document meeting notes and action items in Salesforce and follow up with clients as needed.
- Serve as the voice of the customer by delivering feedback to internal teams, identifying client needs, ideas, and challenges.
- Act as a key resource for clients by addressing questions and providing guidance on product usage.
- Develop and maintain a comprehensive FAQ to help clients understand and effectively use our models.
Requirements
- 4+ years of experience supporting clients in a customer facing role
- Strong understanding of the health insurance underwriting industry; knowledgeable in its language and terminology
- Highly organized, with the ability to set, meet, and exceed time-sensitive objectives
- Exceptional attention to detail and documentation skills; able to manage a high volume of clients effectively
- Customer service-oriented with strong relationship-building skills
- Excellent verbal and written communication abilities
- Proficient in PowerPoint and experienced in building professional presentations
- CRM experience (e.g., Salesforce) strongly preferred
- Experience working at a tech or SaaS company is a plus
Benefits
- A fun, team-oriented startup culture.
- Generous stock options - we all get to own a piece of what we're building.
- Unlimited vacation days.
- Flexible schedule that supports working from home.
- Paid parental leave.
- Company issued Macbook and equipment reimbursement
- Full benefits package including medical, dental, vision, 401k, and more.
- Ample opportunities to learn and take on new responsibilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportdocumentationpresentation skillsdata analysisclient management
Soft skills
organizational skillsattention to detailrelationship-buildingcommunication skillscustomer service orientation