Manager, Technical Services

Grace Hill

Technical Services Manager leading SaaS integrations, provisioning, and data migrations for multifamily property operators. Managing integration specialists, SLAs, partner relationships, and enterprise technical escalations.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in systems integration, API/SSO integrations, and data migration practices while effectively managing technical SLAs and leading teams. Proven ability to communicate complex technical concepts to diverse stakeholders and maintain operational relationships with technology partners.

Highest-signal resume keywords

Systems IntegrationAPI/SSO IntegrationsTechnical SLA ManagementData Migration PracticesPeople Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SSO ProtocolsSAML 2.0OIDCREST APIsSFTPData MigrationTechnical Support OperationsTechnical Ticket ManagementBackend ConnectivityAutomated Data Feeds

Soft Skills

CommunicationLeadershipProblem-SolvingCollaborationEscalation Management

Tools & Technologies

ZendeskJiraServiceNowDeveloper SandboxesAPI Monitoring Tools

Industry Keywords

Technical ServicesImplementation EngineeringData Security StandardsCompliance StandardsEnterprise Engagements

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead Grace Hill's systems integration delivery team within the Delivery organization
Own backend connectivity, system provisioning, API/SSO integrations, historical data migrations, and automated data feeds
Govern the handoff between Sales Engineering presale discovery and Integration Specialist delivery execution
Set and enforce internal technical SLAs for Implementation and Support
Serve as escalation-tier technical authority for complex enterprise engagements and technology partner relationships
Review Sales Engineering integration content and battlecards for technical accuracy
Support escalated prospect calls involving IT security reviews, architecture discussions, and custom data feed scoping
Maintain operational relationships with technology partners, manage developer sandboxes, monitor API deprecations, and resolve shared outages
Oversee SSO, API connections, historical data imports, and automated data pipelines
Ensure technical setups meet data security and compliance standards
Supervise transactional provisioning, feature toggling, and backend environment configuration
Drive automation to reduce manual account provisioning time
Receive technical tickets from Implementation and Support teams and enforce SLAs
Escalate broken integrations, failed data syncs, and critical provisioning errors
Partner with Product and Engineering on administrative tooling and API enhancements

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience
5+ years of experience in technical services, systems integration, or implementation engineering
2+ years in a people-management or team-lead capacity
Strong working knowledge of SSO/authentication protocols, including SAML 2.0 and OIDC
Strong working knowledge of REST APIs and SFTP
Knowledge of data migration practices
Experience managing technical SLAs and ticket-driven support operations
Experience with Zendesk, Jira, ServiceNow, or similar systems
Proven ability to communicate complex technical concepts to non-technical stakeholders
Ability to use standard business equipment and technology with or without accommodation
Ability to travel occasionally for enterprise client escalations or technology partner meetings, if required
Must be based in the US and authorized to work in the US at the time of hire
Grace Hill does not offer visa sponsorship or assistance

Benefits

Comp & perks

Bonus
Health insurance
Dental insurance
Vision insurance
401K
PTO
Life insurance
Disability insurance