Customer Success Manager

Grace Hill

Customer Success Manager responsible for retention and growth of SaaS clients in multifamily tech. Building relationships, ensuring product adoption, and driving revenue through enterprise accounts.

Posted 7/29/2026full-timeRemote • California, Colorado, Florida, Illinois, New York, North Carolina, Texas, Virginia, Washington • 🇺🇸 United StatesSeniorLead💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success management within the multifamily and SaaS sectors, focusing on revenue retention, upselling, and building strong stakeholder relationships. Proficient in leveraging data analytics to inform strategic decisions and enhance product adoption.

Highest-signal resume keywords

Client Success ManagementNet Revenue Retention (NRR)Salesforce ProficiencyAnalytical MindsetExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue RetentionChurn ManagementData AnalysisStrategic OnboardingSuccess Planning

Soft Skills

Presentation SkillsRelationship Building

Tools & Technologies

SalesforceGongSlackG-Suite

Industry Keywords

MultifamilySaaSEnterprise Accounts

About the role

Key responsibilities & impact

Own renewal outcomes and net revenue retention for your portfolio.
Monitor health scores, get ahead of churn signals, and execute proactive save strategies.
Partner with Sales to identify upsell and cross-sell opportunities; co-own revenue growth targets on assigned accounts.
Build and maintain trusted relationships with key stakeholders; conduct quarterly business reviews tied to client goals and measurable ROI.
Drive product adoption through strategic onboarding, ongoing education, and success planning.
Surface client feedback to Product, Marketing, and Leadership; capture success stories that support revenue and retention narratives.

Requirements

What you’ll need

7+ years in multifamily and/or SaaS client success with enterprise accounts
Demonstrated track record of meeting or exceeding NRR, churn, and retention targets
Strong executive presence and presentation skills
Proficiency with Salesforce, Gong, Slack, G-Suite, and similar tools
Analytical mindset — comfortable using data to tell a story and drive decisions
Bachelor's degree preferred

Benefits

Comp & perks

Full benefits including health, dental, vision, 401K, PTO, and more.