Customer Success Ops Intern

Grace Hill

Customer Success Operations Intern at Grace Hill focusing on data integrity and process optimization in SaaS. Collaborating to ensure CSMs have data, tools, and processes to drive retention and expansion.

Posted 4/28/2026internshipRemote • Texas • 🇺🇸 United StatesEntry Level💰 $25 per hourWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Audit and clean customer data within our CRM (Salesforce) and CS platform (e.g., Gainsight, Totango, or Channeltivity)
Assist in building dashboards that track key performance indicators (KPIs) such as Net Revenue Retention (NRR), Churn Rate, and Health Scores.
Analyze customer usage patterns to identify accounts at risk or those "ripe" for expansion.
Document internal "Playbooks" (Standard Operating Procedures) for onboarding, renewals, and escalations.
Identify bottlenecks in the current customer journey and suggest automated workflows to reduce manual tasks for CSMs.
Help manage the CS tech stack, ensuring integrations between platforms are functioning correctly.
Assist in creating internal training materials and documentation for new CS hires.
Help manage the "Customer Success Library" of email templates, slide decks, and best-practice guides.
Work closely with Sales Ops and Marketing Ops to ensure a seamless handoff from "Closed-Won" to "Implementation."
Aggregate customer feedback for the Product team to help influence the product roadmap.

Requirements

What you’ll need

Currently pursuing or recently completed a degree in Business, Data Science, Economics, Information Systems, or a related field.
You love spreadsheets. You are comfortable with Excel/Google Sheets (VLOOKUPs, Pivot Tables) and have an interest in data visualization.
Familiarity with SaaS business models.
Experience with CRM tools (Salesforce, HubSpot) or BI tools (Tableau, Looker) is a major plus.
You don’t just report a problem; you enjoy figuring out why it happened and how to automate a fix.
Ability to translate complex data into clear, actionable insights for stakeholders.
You don’t wait for direction, you actively seek out inefficiencies, identify opportunities, and take ownership in driving solutions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Grace Hill Website LinkedIn All Job Openings 51 - 200 employees 🏠 Real Estate 📚 Education 🏢 Enterprise 💰 Private Equity Round on 2014-08 Real Estate
Education
Enterprise Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology. Customer Success Ops Intern Job not on LinkedIn 🔥 0 minutes ago 🤠 Texas – Remote 💵 $25 / hour 👨‍🎓 Internship ⚪️ Entry-level 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Audit and clean customer data within our CRM (Salesforce) and CS platform (e.g., Gainsight, Totango, or Channeltivity)
Assist in building dashboards that track key performance indicators (KPIs) such as Net Revenue Retention (NRR), Churn Rate, and Health Scores.
Analyze customer usage patterns to identify accounts at risk or those "ripe" for expansion.
Document internal "Playbooks" (Standard Operating Procedures) for onboarding, renewals, and escalations.
Identify bottlenecks in the current customer journey and suggest automated workflows to reduce manual tasks for CSMs.
Help manage the CS tech stack, ensuring integrations between platforms are functioning correctly.
Assist in creating internal training materials and documentation for new CS hires.
Help manage the "Customer Success Library" of email templates, slide decks, and best-practice guides.
Work closely with Sales Ops and Marketing Ops to ensure a seamless handoff from "Closed-Won" to "Implementation."
Aggregate customer feedback for the Product team to help influence the product roadmap. 🎯 Requirements
Currently pursuing or recently completed a degree in Business, Data Science, Economics, Information Systems, or a related field.
You love spreadsheets. You are comfortable with Excel/Google Sheets (VLOOKUPs, Pivot Tables) and have an interest in data visualization.
Familiarity with SaaS business models.
Experience with CRM tools (Salesforce, HubSpot) or BI tools (Tableau, Looker) is a major plus.
You don’t just report a problem; you enjoy figuring out why it happened and how to automate a fix.
Ability to translate complex data into clear, actionable insights for stakeholders.
You don’t wait for direction, you actively seek out inefficiencies, identify opportunities, and take ownership in driving solutions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs AI Productivity Customer Success Intern 🕒 April 3 Actian 201 - 500 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings AI Productivity Customer Success Intern leading AI-driven capstone projects to enhance productivity. Collaborating with teams to implement efficient workflows and technology solutions. 🇺🇸 United States – Remote 💵 $20 - $30 / hour 👨‍🎓 Internship ⚪️ Entry-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Intern, AI Insights 🕒 April 3 Actian 201 - 500 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Success AI Insights Intern building an AI Feedback Agent for customer insights at Actian. Collaborating across teams to leverage AI in enhancing customer feedback loops. 🇺🇸 United States – Remote 💵 $20 - $30 / hour 👨‍🎓 Internship ⚪️ Entry-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Intern 🕒 March 19 Aledade, Inc. 501 - 1000 ⚕️ Healthcare Insurance 🏢 Enterprise Website LinkedIn All Job Openings Summer Intern supporting customer success and office operations within Aledade's remote team. Engaging in professional development while collaborating on substantial projects related to healthcare. 🇺🇸 United States – Remote 💵 $20 - $25 / hour 👨‍🎓 Internship ⚪️ Entry-level 🏆 Customer Success Customer Success Internship – Clinical Intelligence 🕒 March 16 Reveleer 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Intern supporting Clinical Intelligence team at Reveleer. Focusing on documentation, AI tool evaluation, and CRM support in remote setting. 🇺🇸 United States – Remote 💵 $25 / hour 👨‍🎓 Internship ⚪️ Entry-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Operations Internship 🕒 March 16 Reveleer 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Operations Intern at Reveleer supporting scalable operational processes in healthcare analytics through documentation and reporting responsibilities. 🇺🇸 United States – Remote 💵 $25 / hour 👨‍🎓 Internship ⚪️ Entry-level 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data analysisdata visualizationExcelGoogle SheetsVLOOKUPPivot TablesCRM toolsBI toolsdashboard creationautomated workflows

Soft Skills

problem-solvingownershipcommunicationanalytical thinkinginitiativecollaborationattention to detailadaptabilitycreativitystakeholder engagement