Client Success Manager
Grace Hill
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 per year
Job Level
JuniorMid-Level
About the role
- Guide new clients through onboarding transition from sales to partnership run state
- Manage account setup, integration strategy, and user training
- Record videos and deliver services in conjunction with on-site training and content creation
- Set, communicate, and manage goals and milestones with clients and sponsors
- Build strong, long-term relationships with clients through constant communication
- Conduct quarterly client success reports to optimize product and service
- Evaluate risk management for each client and proactively drive retention
- Communicate and strategize with each account to drive adoption
- Work with leadership on client success strategies for maximum retention and growth
- Capture user sentiment, feedback, and product enhancement ideas
Requirements
- 2+ years experience working in the multifamily industry and/or as a client success manager at a SaaS company (required)
- Exceptional service orientation, listening skills, presentation and coaching skills, and written and verbal communication skills
- Growth mindset - coachable, open to feedback, and dedicated to constant self-improvement
- Prior client-facing, client success, account management experience
- Ability to work independently and set/manage priorities and initiatives judiciously and efficiently
- Organized, self-starter, with strong interpersonal skills to work effectively and nurture strong relationships with cross-functional business partners
- Strong project management skills with the ability to manage multiple projects, clients, tasks and related communications simultaneously and within budget
- Technical skills: ChurnZero, Salesforce, Intercom, Slack, G-Suite & Microsoft Office Suite
Benefits
- Competitive compensation package
- Variable commission
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client success managementaccount managementproject managementrisk managementuser trainingcontent creationgoal settingmilestone managementSaaS
Soft skills
service orientationlistening skillspresentation skillscoaching skillswritten communicationverbal communicationgrowth mindsetself-improvementinterpersonal skillsorganizational skills