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Grab

Associate, Key Account Management – Expansion

Grab

Account management specialist growing GrabFood merchant profitability and partnerships. Managing strategic food-delivery accounts onsite in Da Nang, Vietnam.

Posted 8/20/2026full-timeRemote • Da Nang • 🇻🇳 VietnamJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and business development within the food delivery and e-commerce sectors, focusing on building merchant relationships and driving profitability through strategic analysis and tailored solutions.

Highest-signal resume keywords
Account ManagementBusiness DevelopmentFood Delivery Industry ExperienceData AnalysisPartnership Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisBusiness Improvement ProjectsQuantitative AnalysisQualitative AnalysisCustomized Reporting
Soft Skills
CommunicationCollaborationProblem-SolvingFeedback Gathering
Tools & Technologies
Omnichannel SolutionsMarketing Support Tools
Industry Keywords
E-CommerceMerchant OperationsConsumer PreferencesF&B TrendsMerchant-Funded Promo Programs

About the role

Key responsibilities & impact
  • Manage a portfolio of important merchants, building lasting relationships and increasing profitability/revenue
  • Communicate with important merchants regarding merchant-funded promo programs, partnerships, new products, and new features
  • Identify bottlenecks and potential issues related to merchant operations and provide solutions
  • Analyze data and develop plans to increase account profitability/revenues aligned with country targets
  • Implement business improvement projects creating value for merchants and Grab
  • Evaluate strategic and partnership opportunities through quantitative and qualitative analyses
  • Collaborate across departments to tailor merchant-specific needs, including customized reporting, marketing support, and integrations
  • Collaborate with merchants and operations teams
  • Stay updated on industry trends, new technologies, and changing consumer preferences in F&B
  • Gather feedback and improve skills and performance
  • Coordinate with merchants and departments to further develop services within the Grab ecosystem, including omnichannel and GrabMart

Requirements

What you’ll need
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 2 years' experience in account management, business development, partnerships, or an equivalent role
  • Experience with the food delivery industry and e-commerce market trends
  • Experience establishing communication and engagement with prospects
  • Experience working in the food delivery or e-commerce industry

Benefits

Comp & perks
  • Term Life Insurance
  • Comprehensive Medical Insurance
  • GrabFlex benefits package
  • Parental leave
  • Birthday leave
  • Love-all-Serve-all (LASA) volunteering leave
  • Confidential Grabber Assistance Programme
  • FlexWork arrangements such as differentiated hours