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About the role
Key responsibilities & impact- Lead and coach the Account Management team to ensure best-in-class merchant operations
- Define category growth strategies for target categories, including Health & Beauty, Fashion, Home Living, Pets, and others
- Execute these strategies through assortment planning, merchant recruitment, promotional calendars, and pricing/GM strategies
- Own and run cross-functional projects from scoping to rollout and measurement
- Work closely with Product, Legal, Marketing, Operations and Analytics to align priorities, remove execution blockers and optimize merchant/consumer funnels
- Build and maintain strong merchant relationships and partnerships to accelerate onboarding and exclusive assortment
- Continually monitor category and merchant OKRs and iterate commercial levers to hit targets
- Drive stakeholder alignment and present business cases, performance reviews and forecasts to senior leadership
- Use performance data and market insights to identify new business opportunities, pricing levers and promotional tactics
Requirements
What you’ll need- 8+ years in e-commerce, marketplaces or digital retail
- Demonstrable experience and established relationship in category development for Health & Beauty, Fashion, Home Living, or related retail categories
- Experience managing and developing account management or commercial teams
- Proven ability to lead cross-functional projects and influence senior stakeholders across Product, Ops, Marketing and Partnerships
- Strong commercial acumen — able to build business cases, set pricing and promotional strategies, and balance short-term performance with long-term strategic growth
- Comfortable working with data and analytics to define KPIs, run experiments and make evidence-based decisions
- Excellent written and verbal communication skills in English; strong presentation skills for internal and external stakeholders.
- Bachelor's degree in Business, Economics, Marketing or related; MBA or equivalent is a plus.
Benefits
Comp & perks- Term Life Insurance
- comprehensive Medical Insurance
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- FlexWork arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
category developmentassortment planningmerchant recruitmentpricing strategiesdata analyticsKPI definitionbusiness case developmentpromotional tacticscross-functional project managemente-commerce
Soft Skills
leadershipcoachingstakeholder alignmentcommunicationpresentation skillsrelationship buildingstrategic thinkinginfluencecommercial acumenproblem-solving
Certifications
Bachelor's degreeMBA