Customer Engagement Specialist
Avēsis
Job Level
Junior
About the role
- Participating in the development and implementation of customer retention strategy, including creation and optimization of personalised offers and communications
- Analysing customer data to identify trends, determine churn factors and develop their prevention strategies
- Confident knowledge of and ability to work in CRM tools
- Performing A/B testing of business hypotheses
- Supporting and developing the team, including training employees and motivating them to achieve customer retention goals.
Requirements
- 1 year as Junior CRM Manager
- Experience in CRM and a deep understanding of CRM principles
- Analytical skills and experience working with customer data
- Implementation of innovative approaches and technologies to enhance customer retention processes
- Excellent communication skills and ability to effectively interact with various levels of staff
