Grüns

Director, Technology

Grüns

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $190,000 per year

Job Level

Lead

Tech Stack

ERPSQL

About the role

  • Own system administration and configuration
  • Manage permissions, roles, workflows, and system logic across Grüns’ core platforms.
  • Maintain SKU and item master integrity to ensure clean data across all systems.
  • Act as the source of truth for “how our systems are set up and why.”
  • Own cross-system order flows
  • Define and own what should happen across the full order lifecycle: Order creation → ERP→ fulfillment → invoicing → returns/adjustments.
  • Ensure flows are clearly defined and reliable across DTC, Amazon, TikTok Shop, and Retail.
  • Identify and remove risks that impact customer experience or financial accuracy.
  • Lead issue triage and incident management
  • Proactively monitor systems to catch issues before they escalate.
  • Own incident response, root-cause analysis, and long-term fixes.
  • Coordinate with internal teams and external vendors to resolve issues quickly and permanently.
  • Manage vendors and technology partners
  • Own relationships with key partners including Fulfil, Crstl, Alloy, and EDI providers.
  • Lead EDI onboarding and retailer integrations with standardized, repeatable processes.
  • Manage tickets, escalations, and implementation timelines to completion.
  • Build documentation and operational clarity
  • Create and maintain SOPs, runbooks, and training materials for system workflows.
  • Document “how we do X” so systems knowledge is institutionalized, not person-dependent.
  • Enable teams to operate confidently within systems without constant ad-hoc support.

Requirements

  • 5+ years in a technology or systems leadership role owning backend platforms.
  • Proven experience in a DTC and/or Retail environment.
  • Has operated in fast-growing companies where systems maturity needed to scale quickly.
  • Familiarity with data concepts such as SQL, reporting pipelines, and self-service analytics (nice to have).
  • Comfortable navigating complex integrations without relying on engineering teams.
  • Experienced working closely with Operations, Finance, CX, Growth, and IT.
  • Able to translate technical constraints into business-friendly decisions.
  • Trusted partner who brings clarity, not confusion.
  • Moves quickly and iteratively in agile environments.
  • Takes full ownership of outcomes, not just tasks.
  • Balances speed with thoughtfulness and continuous improvement.
  • Manages multiple priorities without losing system integrity.
Benefits
  • competitive equity packages
  • comprehensive set of benefits designed to support the well-being, growth, and balance of our team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
system administrationconfiguration managementdata integrityorder lifecycle managementincident managementroot-cause analysisSOP creationreporting pipelinesself-service analyticsEDI onboarding
Soft skills
leadershipproblem-solvingcommunicationcollaborationagilityownershipclarityprioritizationcontinuous improvementadaptability