Program Support Specialist – Bilingual English/Spanish
GPS Group Peer Support
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30 per hour
Job Level
Mid-LevelSenior
About the role
- Ensure a seamless participant experience by handling administrative tasks with precision
- Manage program communications across email, Slack, and HubSpot
- Assist participants with navigation and troubleshooting in Zoom and other platforms
- Develop and maintain participant support resources
- Moderate Zoom meetings and live support groups
- Track attendance and registration using HubSpot and LMS
- Conduct sound, video, and connection tests for facilitators
Requirements
- Bilingual (English-Spanish)
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving skills
- Proficiency in Microsoft Office Suite and Google Suite
- Experience in customer service, facilitation, coaching, or teaching
- Competency with video conferencing tools
- High emotional intelligence
- Ability to work independently in a fully remote environment
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bilingualcustomer serviceproblem-solvingfacilitationcoachingteachingvideo conferencing
Soft skills
communicationinterpersonalemotional intelligenceindependence