Program Support Specialist
GPS Group Peer Support
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $30 per hour
Job Level
Mid-LevelSenior
About the role
- Ensure a seamless participant experience by handling administrative tasks with precision, maintaining accurate records, and following standard operating procedures (SOPs).
- Manage program communications across email, Slack, and HubSpot, providing clear and timely participant support.
- Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone.
- Develop and maintain participant support resources, including FAQs, troubleshooting guides, and quick-reference materials.
- Moderate Zoom meetings and live support groups, conducting tech checks, assigning roles, setting up breakout rooms, and resolving real-time issues.
Requirements
- Excellent communication and interpersonal skills to engage diverse participants.
- Strong customer service and problem-solving abilities to address participant concerns.
- Proficiency in Microsoft Office Suite and Google Suite for managing training materials.
- Prior experience in customer service, facilitation, coaching, or teaching.
- Competency with video conferencing tools.
- Exceptional attention to detail.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem-solvingfacilitationcoachingteachingattention to detail
Soft skills
communicationinterpersonal skills