Client Solutions Specialist

GPRS

Client Solutions Specialist ensuring successful project outcomes and exceptional client experiences at GPRS. Managing multiple projects and coordinating with various teams for optimal delivery.

Posted 6/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure a consistent and positive client experience by driving measurable retention and engagement through accurate project delivery and effective communication
Manage project execution by coordinating internal teams, reviewing for accuracy and efficiency, and navigating Microsoft, NetSuite, and ClickUp environments
Foster team collaboration and integration by actively participating in meetings, supporting Client Solutions Group needs, and building cross-departmental relationships
Coordinates with the Client Solutions Manager on new projects
Partner with manager to review projects and verify all necessary information is included and objectives are clear
Manage up to 40-50 projects concurrently
Schedule projects with Client Solutions Coordinators
Coordinate with onsite contact and set expectations for field work with client
Being a Brand Ambassador through professional and respectful communication to both team and clients
Provides guidance to field and modeling teams on scope of work and deliverables to kick-off projects
Provides feedback to departments for work that needs to be adjusted, based on changes to scope of work, changing requirements of clients, or other adjustments
Maintains consistent communication with the client to understand evolving needs and keeps them informed on delivery timelines and execution of projects at various stages
Recognize when to seek assistance from team members or other resources to ensure project success
Troubleshoots problems and provides clear expectations to onsite contacts
Works with the internal team to identify and correct problems assigned to projects
Works with Modeling Manager and Team Leads to ensure product deliverables and timelines are met
Coordinates and collaborates with clients to ensure deliverables are met on time and on scope
Sets up a Scan Data review meeting and Modeling delivery meeting when applicable with the client
Leads various internal projects to help create better workflows and support the Client Solutions Team with the help of the Client Solutions Manager
Answer technical questions from clients regarding the projects, provide scan data review meetings when applicable, hold client meetings for project reviews when applicable, know where and how to find the answers to clients’ needs
Follow up with clients after projects are complete to answer any questions, gain important feedback, upselling opportunities, re-engagement opportunities for new work

Requirements

What you’ll need

3+ years of experience in project management, operations, account management, or sales
Bachelor’s degree in Business Administration or a related field or a minimum of 4 years of experience in Architecture, Engineering, Construction (AEC), or a closely related industry in lieu of a degree
Proven ability to manage mid-scale projects with successful delivery, client satisfaction, and operational efficiency
Strong project coordination skills and experience in building and maintaining client relationships
Proficient in project management tools and software for tracking and analyzing data and timelines
Skilled in data analysis and making data-driven decisions to enhance project strategies
Solid understanding of industry challenges, trends, and best practices in project management
Strategic decision-making and problem-solving abilities with a focus on delivering results
Demonstrates ownership and thoroughness in completing tasks accurately
Capable of independently solving problems and providing solutions, while seeking guidance when needed
Completes project-specific paperwork to support Client Solutions Manager/Specialists effectively
Handles high-pressure situations while meeting project deadlines and exceeding client expectations
Excellent verbal and written communication skills, with the ability to influence across all organizational levels
Maintains attention to detail and develops deep knowledge of the Reality Capture Service line
Strong negotiation skills aimed at achieving mutually beneficial outcomes
Experience collaborating cross-functionally with sales, operations, and estimating teams to meet project goals
Effective communicator across departments to ensure seamless project execution
Self-motivated and independent in problem-solving, learning new software, and working remotely

Benefits

Comp & perks

full medical, dental, and vision insurance with day-one coverage
401k with company matching beginning on day one
Life, Short-Term, and Long-Term Disability at no cost to our employees
paid holidays
paid time off
leadership development training programs
additional benefits to support our strong commitment to the development of each team member

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementData AnalysisProject CoordinationOperational EfficiencyProblem-SolvingNegotiation SkillsAttention to DetailClient SatisfactionProject-Specific PaperworkStrategic Decision-Making

Soft Skills

Effective CommunicationSelf-MotivatedTeam CollaborationInfluencing SkillsAdaptability