Retail Experience Coach

GP Strategies Corporation

Retail Experience Coach partnering with Hyundai dealerships to improve customer experiences and team performance. Delivering training and coaching initiatives across the designated territory.

Posted 7/17/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automotive retail sales training and coaching, with a strong focus on enhancing customer experience and operational excellence. Proficient in facilitating engaging training sessions and building relationships with dealership personnel and leadership.

Highest-signal resume keywords

Automotive Retail Sales ExperienceCoaching And Training SkillsFacilitation And Presentation SkillsBilingual English/SpanishOrganizational And Time Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Automotive Product KnowledgeSales Process ExecutionPerformance ConsultingVirtual Training PlatformsReporting And Documentation

Soft Skills

Relationship BuildingCommunication SkillsEngagement SkillsInfluencing Change

Certifications & Qualifications

High School Diploma/GEDAssociate's DegreeBachelor's Degree

Industry Keywords

Dealership TrainingCustomer Experience ExcellenceOperational ExcellenceIndustry TrendsPerformance Improvement

About the role

Key responsibilities & impact

Serve as a trusted advisor and performance partner for Hyundai dealerships.
Deliver engaging, in-dealership coaching and training focused on Hyundai products and technologies, retail sales effectiveness, customer experience excellence, consultation, and sales process execution.
Coach and develop front-line dealership personnel to meet and exceed Hyundai Retail Experience standards.
Inspire dealership teams through hands-on learning experiences that drive measurable performance improvements.
Identify, document, and share best practices that contribute to dealership success and operational excellence.
Partner with regional and national Hyundai leadership teams to align coaching initiatives with strategic priorities.
Facilitate virtual training sessions, product launches, workshops, and large-group presentations.
Support new vehicle launches by ensuring dealership personnel are equipped with the knowledge and confidence to succeed.
Stay ahead of industry trends through ongoing product knowledge development and competitive analysis.
Maintain accurate reporting, scheduling, attendance records, and expense documentation in accordance with program standards.

Requirements

What you’ll need

3+ years of automotive retail sales, training, coaching, or related dealership experience.
Strong facilitation, presentation, and coaching skills with the ability to engage diverse audiences.
Passion for automotive products, technology, and customer experience excellence.
Proven ability to build trust and cultivate strong relationships with dealership personnel and leadership.
Excellent organizational, scheduling, and time management skills.
Strong computer proficiency and comfort with virtual training platforms.
Professional presence and exceptional communication skills.
Ability to travel extensively throughout the assigned region (up to 80%), including frequent overnight travel.
High School Diploma/GED with 6+ years of relevant experience.
Bilingual English/Spanish language skills preferred.
Associate's or Bachelor's degree (or military service equivalent) with 3+ years of relevant experience preferred.
Previous experience delivering dealership training, coaching, or performance consulting preferred.
Demonstrated ability to influence change and help transform dealership culture.

Benefits

Comp & perks

Comprehensive benefits package